Levering
Every piece of jewelry we sell is made to order, unless otherwise specified. We offer a very wide range of sizes as well as customization, so we only begin production once an order comes in. This means none of our products are ever ready to ship.
If you need your item by a specific date, please contact us using any of the methods found on our contact page before placing your order.
Christmas/New Years 2024
Please place all orders before the 15th of December 2024 for delivery before Christmas.
We are taking a break between 20th of December and 20th of January. All orders placed after 20th of December 2024 will only begin processing after the 20th of January 2025, with normal processing time from this date.
Silver jewelry
We aim to ship silver items within 10 working days, but we may take longer if we need to source special materials. It may be a lot quicker for less busy periods but drop us an e-mail if you have a deadline and we will work around it.
Gold jewellery
Gold items will take an estimated 20 working days, as all gold items require specially ordered materials.
Spesialbestilling
The processing time for custom orders will depend on the product, however we will communicate as clearly as possible with you and give you a clear time estimate before starting the order.
Again, if you need your item by a specific date, please contact us before placing your order.
How long will it take to arrive?
Our standard method of shipping internationally is via UPS Express, which takes 2-3 working days to arrive.
For orders sent via the normal postal service/Posten Norge, the following transit times apply:
- Within Norway, orders will typically arrive within 2 to 5 business days.
- For countries in Europe, the estimated delivery time is 4 to 9 business days.
- For the USA, the estimated delivery time is 5 to 10 business days.
- For countries outside of the above, estimated delivery is 5 to 10 business days.
Upon delivery
Many shipments will require a signature on delivery. Keep in mind that orders outside of Norway will take more or less time according to customs clearance procedures in the destination country.
To ensure your items are not delayed please make sure someone is available to sign for the items at the delivery address.
We might ship your orders in one or more parcels if necessary - at no additional cost to you, but please be aware of this if ordering more than one item.
Note that we are not responsible for delays during shipping, nor delays caused by any customs clearance procedures in the destination country, or any duties and taxes incurred in the destination country.
How much does delivery cost?
We offer free delivery on orders to the following countries:
North America
- United States
- Canada
Europe
- Austria
- Belgium
- Czechia
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Spain
- Sweden
- Switzerland
- United Kingdom
For countries outside of the ones mentioned above, we operate a standard shipping cost of NOK 200 (about $20, £15, €20) worldwide, however some exceptions to this may apply.
To calculate the exact shipping cost please visit the Cart or Checkout Page and enter your address and the cost will be calculated automatically, if we ship to your chosen delivery address.
Note that orders shipped outside of Norway may be subject to customs duties, import fees, import taxes, customs brokerage fees, sales taxes and other fees levied by the destination country, which are the responsibility of the buyer. Please see our Betingelser for more info.
How do you package your items?
Silver jewelry
Our silver rings, necklaces, and earrings are packaged in a black cotton drawstring bag, inside a small brown box. Inside you will also find a Town Talk polishing cloth to keep your silver piece shiny over time. The box has a bow tied around it to secure it shut and allow you to gift it to someone straight away. This box is then placed inside a Jiffy Green mailing envelope, which has enough padding to keep your box safe. Our packaging is fully recyclable, in line with our aim to reduce our environmental impact. We do advise you keep the cotton bag to safely store your jewellery.
Gold jewelry
Our gold rings are packaged in a black wooden ring box, with a cream faux-leather interior. If you purchase a single ring, we place it in an individual ring box, while ring sets are placed in a larger double wooden ring box. These are high quality ring boxes that we advise you to keep to store your jewellery safely. With the wooden box you also receive a gold polishing cloth. We pack the wooden box inside a recyclable Kraft box, which has wood wool for padding. This box is then tied up with a bow so you can gift it to someone straight away.
Returns & Repairs
What is your returns policy?
Effective date:
It is our intention for you to be completely satisfied with your purchase. This policy is designed with the objective of providing clarity and a positive shopping experience for you the customer. Please read our return policy carefully to understand the terms and conditions relevant to your purchase.
General
All our items are handmade-to-order.
With the exception of certain items mentioned below, you may return your order for a refund within 30 days of receipt, provided the goods are returned in an unused, perfect condition. The item must be returned together with all its tags and packaging (if applicable), excluding any shipping-specific packaging.
Please, before returning an item you should contact us here so we can coordinate the return.
Non-Refundable Items
Due of the nature of certain items, unless they arrive damaged or defective, we cannot accept returns or refunds for:
- custom or personalized items
- earrings or other intimate jewelry, for hygiene reasons.
For some earrings where we can change the hook or the earring post, returns are accepted against a fee as this entails changing out the part that goes into the ear. The cost and availability of this service will depend on the item in question and we advice you to contact us in this case.
We do not accept refunds on gold items as these items contain materials that are specially ordered on an order-by-order basis and should be considered custom made. For gold items we instead offer store credit.
Acceptable Item Conditions
Once you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. The goods must be returned to us intact and undamaged as soon as reasonably possible, and within 30 days. Items that are returned with evidence of wear will not be accepted.
Return Shipping Handling and Costs
It is your responsibility to pay the postage costs for any items returned to us. We advise that you use a recorded method of carriage for returning your goods. We are not responsible for items lost or delayed on their way back to us. In the event of a lost parcel, you as the receiver is responsible for processing a claim with the delivery company.
In the case of faulty goods, or goods which have been sent incorrectly, we will make direct arrangements and/or refund your reasonable return postage costs. If this is the case contact us here and we will make arrangements with you directly.
Refunds
All refunds will be processed via your original method of payment, except for store credit, for the price of the goods, excluding any potential shipping costs, once the item has arrived back to us.
Please allow 7 working days for your refund to be processed. The time it will take for the money to be back in your account will depend on the payment provider chosen to complete the purchase and may vary from provider to provider and between countries. The specifics can be found by contacting the specific payment provider.
Store credit will be credited to you and made available within 7 working days after the receipt of your return.
International customs charges, duties, sales taxes or other fees are non-refundable, but they might be refundable if you contact your local tax authorities.
For a full clarification please read our Betingelser
Do you offer repairs?
Yes, we offer cleaning and repair services and the fee will depend on each particular case.
Please contact us on and we will be happy to help you determine the exact price.
Jewelry Care
How do I take care of my jewelry?
Our philosophy is generally to allow all jewelry to fade, tarnish, oxidize, scratch and wear naturally since we believe this gives the jewelry both character and its own history.
However, if you wish to give your piece extra shine, you can rub the piece with the Town Talk polishing cloth you received with your purchase. If there is build up on your piece, you might want to soak it in warm soapy water for a couple of minutes before using a soft toothbrush to gently rub any dirt off. Finish off by rinsing and drying your piece.
Do not use chemical or silver cleaners on pieces with oxidization, as this will remove the darkened areas.
Keep any items you are not wearing in the cotton bag provided to avoid excessive oxidization.
General
Where do your stones come from?
All of our materials are purchased from a single supplier in Hatton Garden, London, UK that shares our same values. The gemstones we feature in our pieces are free from modern slavery and human trafficking. They are natural, untreated stones.
What do you mean by ‘handmade’?
The whole production process at jarðfe is carried out by hand. We attempt to as closely at possible mimic the production processes of the past, meaning we limit our use of power tools.
We measure, cut, shape, sand, set stones, and polish by hand, which is why every piece is unique and slightly different to every other in the same style.
Customization
Can you make a piece with my choice of metal/stone?
Yes, we have plenty experience fulfilling custom orders and are happy to make help any ideas you have come to fruition.
If interested, visit our Spesialbestilling page, where you can read more, or contact us at .
Please note that these orders take longer to ship than items in stock or readily available styles. If you have a deadline please let us know.
Størrelser
How do I find out my ring size?
Please refer to our sizing guidelines for assistance on finding your size.
What if I ordered the wrong size?
If you ordered the wrong size in a design that can be re-sized, we can do this for you if you ship the item back to us. You would have to cover a re-sizing fee and our shipping costs to send it back to you, so we advise you to visit a jeweler or two to get your ring size measured accurately before ordering. If the size is very far from the one you purchased, we might not be able to resize your ring as it depends on each style and how much we can work around it.
Hallmarking
Does your items come hallmarked?
Yes, all items come hallmarked according to Norwegian law.
Ordering and Payments
Do you take cash payment or accept bank transfers?
On specific request we may be able to take payment in either cash or via a bank transfer. If this is something you require, please contact us at and we should be able to make arrangements.
Note that we will not start work on your items before payment has been received in full.
I cannot select my country when checking out – what can I do?
Some countries have blanket bans on jewelry imports. This means that we cannot send there because our products would be confiscated by customs and would never arrive to the buyer.
Other countries or territories have bans, either on parcels from Norway or on jewelry, restricting us from shipping there at all.
Some countries have unclear laws regarding the handling of goods entering their domestic market, so to avoid any legal risks we cannot ship to these locations.
Lastly, some countries cannot be shipped to using any of our standard shipping partners, which is due to their restrictions.
If you cannot find your country in the drop-down list at checkout your best options is to contact us directly at and we will try to make an arrangement.
Kontakt
For any other inquiries or questions please e-mail or use our contact form.